We're changing
Customer questions and answers
Your questions
- Will my policy/product be the same? Are there any changes to the Terms and Condition of my policy?
- Do I need to do anything?
- Are you going to be a better/easier/cheaper company to deal with?
- Are you changing your name to avoid paying out assets under the inherited estate etc?
- Are you trying to 'wipe the slate clean' after the recent problems for Norwich Union - flooding, FSA fine etc?
- Will I still be covered?
- What will happen to the staff?
- Will it mean I am covered internationally?
- How many customers will be affected?
- Will the rebranding alter customers' terms and conditions?
- Will you be able to reduce prices?
- Will customers receive a noticeably improved service?
- Will everything down to customer invoices bear the new brand name?
Our answers
Will my policy/product be the same? Are there any changes to the terms and condition of my policy?
If you are a customer then you need do nothing at all - everything stays the same. There are no changes to your policy/product, everything will remain the same. This is not a change of insurer, but a change in brand. The transition to the global brand will take place over the next two years. In due course, you will receive a formal notification of the name change.
Do I need to do anything?
No, you don't need to do a thing. There are no changes to your policy or our products as a result of this.
Are you going to be a better/easier/cheaper company to deal with?
As a result of this change, we will be able to bring the best products and services in the Aviva group to all our customers, so we expect that you will see positive benefits.
Are you changing your name to avoid paying out assets under the inherited estate etc?
No, of course not. The move to a global brand is completely separate from that process and will have no impact on the inherited estate.
Are you trying to 'wipe the slate clean' after the recent problems for Norwich Union - flooding, FSA fine etc?
No. The Norwich Union brand has a strong heritage and we want to build on that by taking it global with the Aviva brand.
Will I still be covered?
Yes. There will be no change to the administration of your policy as a result of the rebranding.
What will happen to the staff?
The people and organisation that you deal with will not change because of this. The heritage and service associated with this brand will remain but will be built upon as part of a global organisation: Aviva.
Will it mean I am covered internationally?
There will be no change to the administration or terms of your policy as a result of the rebranding.
How many customers will be affected?
We have 45 million customers worldwide. Those with Aviva branded policies will not be affected. For those with Norwich Union, policies, they will be affected in so far as their policies will become Aviva branded policies. There will be no other changes as a result of the rebranding.
Will the rebranding alter customers' terms and conditions?
No. There will be no changes to customer's terms and conditions as a result of the rebranding. Your insurer will not be changing, it is only the brand name that is changing.
Will you be able to reduce prices?
There will be no change to premiums/commissions as a result of the rebranding.
Will customers receive a noticeably improved service?
As a result of the change, we will be able to bring the best products and services in the Aviva group to other markets, so we hope you'll see more positive benefits.
Will everything down to customer invoices bear the new brand name?
Yes. Over the next two years everything currently branded Norwich Union will be replaced with Aviva branded material.