Existing customers
Here, you can get in contact with the right person to answer your queries, find out about your policy or make the most of our great customer offers. Firstly, please tell us which product or service you have so we can connect you with the right information.
Specific product/service contact details
Use the dropdown list to find out how to contact the right person about a product or service you have.
Making a claim
Please select a product:
Retrieve quote
Please select a product:
General enquiries
For general enquiries email us at nudsupport@norwich-union.co.uk
Warning: Any details you submit will not be secure whilst being transmitted across the internet. Send an email direct to the relevant Norwich Union department and we'll get back to you as soon as possible.
Phone us
- Call 01603 622200 if you have a general query. For our joint protection telephone calls may be recorded.
Fax us
- Our fax number is 01603 683659.
Our address
- Norwich Union, PO Box 4, Surrey Street, Norwich, NR1 3NG.
Manage your policy online
Norwich Union Direct customers can view, renew or change their home and car policies quickly and easily online.
Had a problem?
If you've had a problem with our service we would like to hear about it. Here's what to do you need to make a complaint.
Have we delighted you?
Lost touch with your policy?
Have you lost touch with your policy details or could you have an old unclaimed policy?
We can help with trying to trace a policy held by a deceased family member or even a policy that you had simply forgotten about.